FAQs – PrintableWall.net
❓ What kind of products do you sell?
We offer digital download wall art – high-resolution printable posters that you can download instantly and print at home or through a professional print service. No physical items will be shipped.
❓ How will I receive my files?
After completing your purchase, a download link will be sent to your email immediately. You can also access your files anytime by logging into your account and viewing your order history.
❓ What sizes are included?
Each purchase includes 5 high-resolution JPG files (300 DPI) in the following print ratios:
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2:3 – 4"x6", 8"x12", 12"x18", 16"x24", 20"x30", 24"x36"
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3:4 – 6"x8", 9"x12", 12"x16", 18"x24", 27"x36"
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4:5 – 8"x10", 12"x15", 12"x20", 24"x30"
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ISO Sizes – 5"x7", A5, A4, A3, A2, A1
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11:14 – 11"x14", 22"x28"
❓ Can I get a refund?
Due to the digital nature of our products, all sales are final once the file has been accessed or downloaded. However, if you haven’t downloaded your files yet, you may contact us within 7 days of purchase for a possible refund. Please refer to our Refund Policy for more information.
❓ Can I use the files for commercial purposes?
No. All files are for personal use only. You may not resell, redistribute, or use them for commercial projects without prior written permission.
❓ I’m having trouble downloading my files. What should I do?
Please email us at support@printablewall.net with your order number and a brief description of the issue. We'll be happy to assist you as soon as possible.
❓ What if I want a custom size or design?
We’re happy to take custom requests when possible! Please reach out to us via email at support@printablewall.net, and let us know what you’re looking for.